Call NHS 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call or you don’t have a GP to call
- you need health information or reassurance about what to do next
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an Out of Hours doctor, Minor Injuries/Illnesses at St Mary’s Treatment Centre, a community nurse, an emergency dentist or a late-opening chemist.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
The Minor Injuries/Illness Unit at St Mary’s Treatment Centre can provide a fast, convenient service for those who have a minor injury or illness. Their team of skilled GPs and nurse practitioners can offer treatment, advice and information for a range of minor injuries and illnesses. The waiting times can be considerably less than emergency departments and if they are unable to help, they can refer or redirect you to the most appropriate service.
St. Mary’s NHS Treatment Centre
Telephone: 0333 200 1822
Patients do not need to make an appointment, just turn up during opening hours, which are Monday-Friday 7.30am-10.00pm, weekends and Bank Holidays 8.00am-10.00pm ( the Pregnancy relatedlast patient accepted at 10.00pm). Patients are treated in order of priority rather than order of attendance.
They provide assessment and treatment for the following conditions:
- Suspected broken limbs
- Minor head injuries
- Strains and sprains
- Cuts and grazes
- Bites and stings
- Minor scalds and burns
- Ear and throat infections
- Minor skin infections and rashes
- Minor eye conditions
- Coughs and colds
- Minor illnesses
- Emergency contraception
They are unable to help with:
- Serious medical emergencies posing an immediate threat to a person’s health or life
- Serious head injury – loss of consciousness
- Accidental or deliberate overdose of drugs
- Severe allergic reaction
For these conditions, you should attend your local Emergency Department, or dial 999.
The Accident & Emergency department should only be used for serious emergencies & remember, an ambulance should only be called on 999 if there is a genuine emergency – chest pain, severe breathlessness, suspicion of stroke, genuine collapse….
If it is visiting someone with a non-emergency problem, it cannot be helping someone who has a genuine emergency.