Booking your Appointment
Appointments can be made easily by either calling into the surgery or telephoning. There is no need to pre-book to see the doctor, simply phone the surgery AT 8am on the day you need to be seen. Every effort will be made to accommodate your requirements; advance bookings can also be made up to four weeks in advance by telephoning the surgery.
If you think that your problem will take longer than the routine 10 minutes to discuss, or you have several unrelated problems, please let the receptionist know so that a longer appointment may be made.
To ensure continuity of care, our GP’s run personal patient lists, which means a patient is registered and is always looked after by a named GP (except when the GP is on leave). This relationship is beneficial to both the patient and the GP as it encourages a good relationship and trust. Patients will therefore only be booked with their registered doctor. If there is a particular reason why you would want to see a different GP for a ‘one off’ appointment then please ask at reception and we will see if this is possible.
Appointments for the Practice Nurse/Phlebotomist should be booked in advance if possible.
The practice now offers an online appointment booking service which allows patients to directly book an appointment at a time that is most convenient.
In order to utilise this service, you must ensure that you are a registered user. If you have not registered as yet, you can register using the link below. You will need to attend in person at reception with the completed form for your application to be processed. Registration forms are also available at reception. For more information see insert link to ‘Registering for Online Services’Register for Patient Access online
If you are unable to keep an appointment please let the surgery know as soon as possible.
Although we run an appointments system, some appointments do overrun and delays do sometimes occur. We appreciate that this may cause inconvenience at times. Please be patient; you may require the extra time one day!
If you wish to have a chaperone present during your consultation please make the receptionist aware at the time of booking your appointment. See our Chaperone Policy for further information Click Here.
If you need to book a routine follow-up appointment with the GP you can make an appointment up to four weeks in advance. Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis.
We will let you know when your annual monitoring appointment is due with the practice nurse or doctor by post. It is important to continue your regular check-ups, even if you are feeling well.
Routine appointments are available during normal surgery hours with the practice nurse and/or doctor.
Your doctor will be happy to give advice on the telephone if you do not need a face-to-face consultation. Telephone consultations are also suitable for discussing medication or test results.
The receptionists have been asked not to interrupt the doctors during surgery unless your call is urgent. You will, therefore, be asked to leave a contact telephone number for your GP to contact you, this will usually be after surgery.
Please try to come to the practice whenever possible where facilities are far better for examination and treatment, and on average 4 patients can be seen in the same time it takes to see a single patient at home.
We will, of course, visit patients where this is medically necessary but in everyone’s interest, this service is reserved only for those who are too ill or infirm to be brought to the practice. If you feel a home visit is needed please telephone the surgery as soon as possible, preferably before 10.00 am, as this enables the doctors to plan their visits according to the urgency of each problem.
You will be asked by a receptionist to provide suitable details on the reason for the visit to enable the doctor to assess the urgency of the visit.
When appropriate, you can also be visited at home by a community nurse if you are referred by your GP.
Extended Opening Hours
The surgery will be open on the 1st, 2nd & 3rd Saturday of each month from 09:00 – 12:00. Appointments are available to see the Doctor and Practice Nurse .
Reception is open to collect/request prescriptions, make appointments, request results, etc.
If the Surgery is closed and you require urgent medical assistance which cannot wait until the surgery re-opens, please call 1-1-1. Calls to the NHS 111 service are free from both landlines and mobiles.